Returns & Exchanges
At Escentual, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for unused and unopened products. Please ensure all items remain in their original packaging with seals intact to qualify for a full refund or exchange.
Initiate Your Return
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your products in their original shipping box or a sturdy alternative to prevent damage during transit, including your completed returns form inside.
Ship the Parcel
Affix your generated return label to the package and drop it off at your nearest authorized carrier location, ensuring you obtain a proof of postage receipt.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing